COVID-19 UPDATES

In light of the current situation surrounding COVID-19, we wanted to update you on what preventative measures the Pfanntastic Pannenkoek Haus is taking to protect you and our team. As always, the health and safety of our customers and employees, as well as the quality of our product, are our top priority. Rest assured, we are closely following the developments and are taking direction from health authorities.

We have now implemented the following changes:

  • Operating at half capacity, as per the AHS ruling
  • Tables have been re-arranged to ensure the appropriate six feet apart, which means we are unable to move tables around at this time in order to ensure the measurement requirements are met
  • No tables larger than six (6) people 
  • Aisles are six feet or wider and no items will be permitted at ends of tables (i.e. chairs, etc.) as it blocks the way
  • Signage will be posted highlighting the importance of physical distancing, washing your hands, etc.
  • Floor markings will be put where necessary 
  • During peak times customers will be asked to wait outside or in their car. The hostess will give the option of marking down your cell number to phone them when their table is ready
  • Takeout will be encouraged and once the customer pays they will be asked to wait in their car and their food will be brought to them
  • Sample items (i.e. liquorice) will be put away
  • Customers must ask for assistance getting merchandise rather than touching it themselves 
  • All employees will be required to fill out a COVID-19 symptom questionnaire everyday before start of their shift
  • Employees will be trained to practice social distancing, increase hand washing, wear masks if they will be closer than 2m, and are required to stay home if sick
  • Nothing will be put on tables until after customers have sat (condiments will be available upon request)
  • Kid’s colouring and books as well as newspapers/magazines will be put away for the time being
  • Hand sanitizer is provided for use at the front door and by the cash register. 
  • We have enhanced our existing hygiene and health practices, including frequent additional cleaning and sanitizing throughout the restaurant, and in particular high-touch areas
  • We will continue to routinely clean and sanitize anything regularly affected by human touch including but not limited to menus, computer touchscreens, keyboards, countertops, sinks, cabinet & drawer knobs/pulls, door handles, mirrors, light switches, phones, POS machines, etc. 
  • We have temporarily switched to a condensed easier to clean menu. Customers are encouraged to look at the menu on their phone in order to the view the whole thing. A limited number of menus will be given to a table. 

Click below to view our re-opening template required by Alberta Government

Call Now!